Our Return Policy

At Patience Brewster, Inc. we take great pride in offering handmade products with the highest quality, artistry, and craftsmanship.

If you are not completely satisfied with your purchase from patiencebrewster.com, for any reason, simply return it within 30 days of the purchase date in its original packaging & gift box for a replacement or full refund.

Patience Brewster, Inc. will pay UPS return shipping costs for any item that arrives damaged, or is defective in any way, or is not the item that was ordered. Simply fill out our Product Returns Form below or call our Guest & Product Specialists at 1-800-272-8844 (8:30am – 5:00pm EST M-F) to request a UPS postage-paid return label. On occasion we may request photo documentation of the damaged/defective piece in order to improve product quality.

The customer is responsible for return shipping costs if the item is no longer needed, desired or if the wrong product was ordered.

Please send returns to:

Patience Brewster, Inc. Returns

40 York Street.

Auburn, NY 13021

Please be sure to include the Return Form provided with your order.

Order Information

Product Information & Reason for Return