About UsAbout Us

About Us

It is not often that we are all together in the same place.

Most of us either see each other every day or speak to one another every day! We have offices in New York, Minnesota and Massachusetts.

  • Colleen Miller

    Believe it or not, this bouncy spring chicken is the most seasoned member of our GPS (Guest and Product Specialist) team. Colleen is a major cheerleader for both our customers and for all of us...
    She arrives smiling, picks up the phone with gusto so ready to help anyone from finding what they need, to shipping their order, to working out their final bill. She is a speed demon with deep knowledge of Patience Brewster product from the oldest, earliest Krinkles from Department 56, to products no one has seen yet! Colleen will help you with anything that can come up along the way. She is also the proud mom of her sweet rescue dog, Archie, the Lhaso Apso/Shih Tzu.
  • Melissa Scala

    Guest and Product Specialist. You might talk to Melissa if you call. She is a calm, competent voice in our GPS team. Melissa is smooth as silk and particularly precise at keeping orders clear, clean...
    and punctual. She keeps an eye open and a quick draw on the holster of our telephones, ready to answer questions instantly! We are very proud of her dedicated attention to our customers. Melissa is also our organizer on our fundraisers, like the Dinner for Herm that benefits the Leukemia & Lymphoma Society. A busy mom, who also loves new recipes, planning for a party and fitness, what a combo! She is always eager to help on a plethora of extra curricular activities!
  • Jennifer Richards

    Jen wins the award for our tiniest GPS member. Tiny but she is mighty! She not only is precise in helping our customers, but she is equally organized and detail oriented in keeping our office...
    prepared for action and closing the door every night with a job well done. Jen excels as our proof-reader, at keeping projects on track and is, very telling, our go to lap for the office dogs. We sometimes have to remind her that her comfort is important too! She is a throwback in her talents as she does fine needlepoint work. Jen loves to travel, loves Cape Cod and, no wonder we love her, keeping her hands always busy.
  • John Sheppard

    Our trusty and trusted DC and Quality Assurance man. This means he touches everything that comes into or exits our warehouse. He knows where it goes and what it looks like, how to find and...
    where to ship it. No one is more dedicated to this task than John, as he makes certain that product and delivery are up to our high standards. Dottie, his warehouse dog, keeps her Border Collie eye on any escapee boxes and herds them right back into position. She adds a bark of approval to every correct shipping label when it is printed.
  • David Haswell

    I have known Dave since my days as a children's book author and illustrator. He helped me provide and deliver books to schools and libraries. Now he is our DC Coordinator and helps us deliver our...
    reindeer, elves and artwork! He is at our warehouse with John as main man when it comes to attention to detail on all the fine workings of not only product delivery but also the traffic and placement of product development and prep for photography.
  • Hubbard Stout

    VP of Product Development. Hubbard worked for Department 56 when it was owned by Ed Bazinet, a visionary, who created the company. Now he is working for this one artist company...
    Hubbard and I have the same vision on developing ideas and product. We like to work with people who love what they do and excel at it. Hubbard has a vast knowledge of the globe and where to find the very best crafts people and artisans specifically for everything from cardboard boxes to blown glass to fabric, ceramics or resin. He keeps everyone feeling extra good about what they are doing with great diplomacy and respect. I could not have a better traveling companion. We like good indigenous food (or none at all as is the case in certain parts of the world) and can work long hours. He loves languages and learns fast wherever we go. Hubbard speaks such excellent Chinese that everyone in China tells me the same thing: "You know… Hooburt, he speak better Chinese than we do!" A hockey maniac, Hubbard has raised a son who sleeps with his helmet and hockey stick and a beautiful, graceful daughter; both speak fluent Spanish. I am not sure how many languages their dog, Nordy, speaks!
  • Marietta Gregg

    This amazing girl, our Director of Marketing, I can truthfully say, I knew before she was born. A more wonderful daughter and friend does not exist. A woman of few words, she gets the word out for us...
    She is much more comfortable talking about others and shines in her ability to do so. Marietta studied International Affairs but later went back to school when she saw me in desperate need of a graphic designer. She has continued to seek out and learn whatever we need in our timeline in terms of graphics, design, communication and technology. Marietta has her own style but perfectly delivers mine, needing minimal instruction. Mer has occupied many chairs in our business so she has personal knowledge and can be of assistance to all of us on the team as well as to our customers. She is a yogi of supreme grace and yoga instructor, a foodie and head over heels in love with her French Bulldog duo, Ruben and Petunia. Marietta also digs deep in our arts and education fundraising efforts, the Dinner for Herm which benefits the Leukemia & Lymphoma Society, and volunteering her own talents in art therapy classes.
  • Rebecca Dalton

    Where do we begin with our VP of Sales? Maybe we start with the tall, cool, intelligent blonde who glided into our humble abode when I was desperate for a babysitter for my toddler and infant!...
    We trusted her with our babies then. Some 22 years later, after her studies and career efforts had taken her to the top of the nursing profession, pharmaceutical sales, and her own entrepreneurial efforts, she knocked on our door. She had heard that we were in over our heads running two businesses and suffering many personal challenges. Rebecca asked if she could simply help a little, noting that my bird feeders needed filling and pointing to the teetering piles of paperwork on my desk that needed attention. That was the first step. She quietly tended to the dishes in the office, then to the flow of the business there and then to the customers who radiantly bloomed and grew under her organized nurturing care. Slowly she revealed through her work that we had a Maserati disguised as a VW Bug in our midst. We would not be here, certainly we would not be running as smoothly or as well-oiled as we are, without this professional fabulous woman! She happens to be married to our DC and Quality Assurance man, John Sheppard. So you know there is not going to be a situation here where the office does not know EXACTLY what the warehouse is doing! She and John have raised a daughter, Olivia, who we all adore. Olivia is a rising star in the world of science and engineering. Watch her soar just like her mom. P.S. They also raised our warehouse dog, Dottie.
  • Holland C. Gregg III

    Our COO, Chief Operating Officer! Most important of all, my husband, Holly, has been in every imaginable position in both the card company and the present company. He had previous lives...
    as a musician (songwriter singer and guitar player in a vocal group called by many names, but most notably, the Dean Brothers) and as an entrepreneur creating his own companies ( i.e. the very first TV show showing real estate for sale in the early 80's and later writing and producing medical and health informational shows). Holly has figured out everything from getting me out the door to my first meetings to sell my art, to writing our first viable business plan, to building our first trade show, driving the van, unloading it and setting up, to printing and packing our first cards and sticking on the labels! He figured out the Patience Brewster, Inc gifts business as well. Today he oversees everyone with a warm completely authentic smile and probably a hug. He has treated every employee as part of our family, even the ones that technically are not. Holly was known at trade shows as the "tall friendly guy" who wants to make all his customers happy. He greets everyone, every day, with a question, "How are you doing?". Many people ask that but he really means it and usually follows with, "Now, how are you REALLY doing?". Holly has gotten us all through thick and thin, through high moments and low, both in business and in personal life. He has traveled to the Philippines when we were struck with both natural and unnatural disasters and smoothed the waters for everyone. One could not ask for a kinder, deeper, more fearless leader! Did I mention Holly is also our photographer?? He somehow inherited the task of being the eye and trigger finger that brings our product to you on this site and just about everywhere you might see a photograph! There is a very long list of community efforts and charitable fundraising under Holly's guidance. He heads several pivotal community awareness groups, CPCS, SKARTS and the Finger Lakes Land Trust and is the driving force of our Dinner for Herm. And, he still picks up the guitar for an appreciative audience or sneaks off to write a song.
  • Patience Brewster

    Artist in residence. There is plenty about me on the About Patience pages.